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CALL FLOW DIRECTORY · SAMPLE CALLS

Four bots.
Four ways to answer the phone.

A living reference for every KEGA.ai demo voice bot currently in play — how each one greets a caller, how it routes or books, and where it hands off to a human. Open a card to see the full call flow.

Receptionist Agent Emma

Ford of Millrace Junction

215 Millpond Avenue, Millrace Junction, Colorado 80642

Front-desk receptionist that disambiguates who a caller means, confirms the right person, and warm-transfers with context.

24/7 coverage · warm transfer with context→
IVR Routing Agent Emma

Copperlatch Jeep

528 Ironwood Lane, Copperlatch, Georgia 30512

Directory IVR that answers quick info requests and pivots a multi-intent call — parts, service, or sales — without a dead end.

Multi-intent routing · Parts / Service / Sales→
Sales Agent Emma

Ford of Thistlemoor

Denver, Colorado

Sales BDC bot that checks live availability, handles a reschedule request mid-call, and confirms the visit with a callback number.

Live availability · appointment confirmation→
Scheduler Agent Emma

Ford of Wrenfield Crossing

Wrenfield Crossing, Colorado

Service scheduler that looks up the caller's account and vehicle, walks through service preferences, and books the appointment with a full confirmation read-back and appointment number.

Account lookup · full booking confirmation→